Jira 8 Administration Cookbook(Third Edition)
Jiraisaprojectmanagementtoolusedwidelybyorganizationstoplan,track,andreleasesoftware.JiraadministratorsareattheheartoftheseprocessesandneedtoknowhowtosuccessfullyadministerandcustomizeJiraofferings.ThisupdatedJira8AdministrationCookbookdemonstrateshowtoefficientlyworkwithJiraCoreandJiraServiceDesk.Thebookstartswithavarietyofrecipestohelpyoumanageusersandworkflows.You'lllearnhowtosetupcustomformsandcaptureimportantdatawithcustomfieldsandscreens.Next,you'llgaininsightsintothelatestemailcapabilities,whichassistyouwitheverythingfrommanagingoutgoingemailrulestoprocessingincomingemailsforautomatedissuecreation.Later,you'llbeguidedthroughrunningscriptstoautomatetasks,gettingeasyaccesstologs,andevenworkingwithtoolstotroubleshootproblems.ThebookwillalsoensureyouunderstandhowtointegrateJirawithSlack,setupSSOwithGoogle,anddelegateadministratorpermissions.Finally,thechapteronJiraServiceDeskwillenableyoutosetupandcustomizeyourownsupportportal,workwithinternalteamstosolveproblems,andachieveoptimizedserviceswithServiceLevelAgreement(SLA).Bytheendofthisbook,you'llhavetheskillstoextendandcustomizeyourJiraimplementationeffectively.
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