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Inaconversationalandsupportivestyle,thecoauthorof''On-the-Level''offersconcretestrategiesforimplementingorganizationalchangefromthebottomup.Illustrationsthroughout.

·3.2萬字

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Branded Customer Service: The New Competitive Edge

Brandingisanintegralpartofmodernbusinessstrategy.Butwhiletherearedozensofbooksonbrandingproductsandmarketingcampaigns,nobodyhasappliedthelogicandtechniquesofbrandingtocustomerservice--untilnow.

·6.8萬字

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Blind Faith

Inthisperiodwe'veseentremendousvolatilityinstockprices,amarketbubbleanditssubsequentpop,aparadeofcorporatescandals,thedemiseofaleadingaccountingfirmandprovendeceptionbymanyso-calledinvestmentanalystsemployedbymajorbrokeragefirms.

·6.5萬字

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Creating Personal Presence

Award-winningspeakerandconsultantDiannaBoohershowshowtomasterdozensofsmallandsignificantthingsthatworktogethertoconveypresence.Shedetailshowbodylanguage,manners,andevenyoursurroundingsenhancecredibilityandbuildrapport.

·5.1萬字

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Full Voice: The Art and Practice of Vocal Presence

Usingthisbookalongwithherfreeonlinepracticevideosyou’llexperienceanauthenticshiftinhowyouexpressyourself–andhowyoulistentoothersaswell.You’lldiscoverhowopeningyourfullvoiceconnectsyoutosourcesofuntappedpotential,power,andaliveness.

·4.8萬字

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My Way or the Highway

Micromanagementisoneofthemostwidelycondemnedmanagerialsins,andoneofthemostcommonemployeecomplaints.ButHarryChambersprovesthatmicromanagementcanbeidentifiedandresisted—bothbythosewho(oftenunknowingly)inflictitandbythosewhoareitsvictims.

·4.6萬字

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Bootstrap Leadership

SteveArneson,oneofAmerica’stopleadershipcoaches,offersacompleteblueprintfordesigningyourownpersonalleadershipdevelopmentprogram—anapproachprovensuccessfulinSteve’sworkwithexecutivesatFortune500companieslikeAOL,PepsiCo,andCapitalOne.

·7.9萬字

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The Art of Convening

Conveningworksinanysettingandcanbeadaptedtovirtuallyanygroupprocess.Withthisbookyouhaveallthetoolsyouneedtodevelopthisessentiallifeandleadershipskill,onethatwillleadtoimprovedoutcomesinyourorganization,community,family,andrelationships.

·4.8萬字

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They Just Don't Get It!

Youhaveagreatidea.Itissoobviouslygreatthatyou’rehardlygoingtohavetoexplainittopeople.Thisdelightfullittlebookwillteachyoutobecomeabettercommunicatorofideasandaninspiredmotivatorofpeople,bothpersonallyandprofessionally.

·1.2萬字

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The Triple Constraints in Project Management

TheTripleConstraintsinProjectManagementexploresthetriangleoftime,cost,andperformancethatboundstheuniversemustbeaccomplished–andshowshowcontrollingthehierarchyofconstraintscanmeanthedifferencebetweensuccessandfailureonvirtuallyanyproject.

·3.2萬字

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Essential People Skills for Project Managers

EssentialPeopleSkillsforProjectManagersbringsthekeyconceptsofpeopleskillsintosharpfocus,offeringspecific,practicalskillsthatyoucangraspquickly,applyimmediately,andusetoresolvetheseoftendifficultpeopleissues.

·4.5萬字

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Conversations Worth Having

Conversationscanbecriticalanddestructive,ortheycanbegenerativeandproductive.Thisbookshowshowtoguaranteeyourconversationswillhelppeople,organizations,andcommunitiesflourish.Conversationsareatthecoreofhowweinteract.

·3.9萬字

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Capitalists Arise!

PeterGeorgescuarrivedinthiscountryasapennilessRomanianrefugeeandrosetobecometheCEOofYoung&Rubicam.Thisiswhyhe’ssoheartsickthatwithflatwages,disappearingjobs,andashrinkingmiddleclass,hiskindofrags-to-richesstorydoesn’tseempossiblenow.

·4.5萬字

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Zenobia

PartAliceinWonderlandandpartbusinessfable,thiscreativelyillustratedworkabouttheadventuresofanewhire'sintroductiontothefantasticalcompanyofZenobia(anditselusiveRoom133A)helpsbusinessleadersandentrepreneursfindenergyinrisk.

·1.7萬字

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Formula 2+2

Butabouttheonlytimemostmanagersofferemployeesfeedbackisduringscheduled(andgenerallyinfrequent)performanceappraisals,whichtendtobestiff,formal,and—whetherintentionallyornot—adversarial,andthereforeineffective.

·2.3萬字

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Embrace the Chaos

BobMiglaniwasstressedout,burntout,andstuckuntilherediscoveredtheenduringlessonsofhischildhood:celebrateimpermanence,serveothers,andmoveforwardnomatterwhat.Bob'smessage:chaosisn'tgoingaway--embraceit!

·3.7萬字

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Family Activism

InFamilyActivism,consultantandfamilyactivistRobertoVargasshowshow,byfacilitatingloveandmutualsupportwithinourfamiliesandfriendships,allofuscantakecantakethefirststepstowardadvancingpositivechangeinourcommunities,culture,andsociety.

·8.1萬字

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Best Care Anywhere

It'sshockingbuttrue.TheVAhealthsystemhasquietlyaccomplishedeverythingthatthecountryexpectedfromhealthreformbutdidn'tachieve:lowercosts,betterhealthoutcomes,andacutting-edgeelectronichealth-recordsystem.

·5.5萬字

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Courageous Training

Drawingonexamplesfrommajorcompaniesandtheirownyearsofexperience,theauthorsinspiretrainerstohavethecouragetobreakawayfromtheusualwaysofdoingthingsandidentifywhatisreallyneededandwhatreallyworks.

·6.6萬字

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The Innovation Paradox

Usingexamplesfrombothscrappystartupsandlong-terminnovatorssuchasIBM,3M,Apple,andGoogle,DavilaandEpsteinexplainhowcorporateculture,leadershipstyle,strategy,incentives,andmanagementsystemscanbestructuredtoencouragebreakthroughs.

·5.7萬字

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