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• References
• Summary
• The UX strategy document
• UX strategy – the beginning of all maps
• The Kaizen-UX framework
• The three UX roles

• References 更新時間：2021-07-09 20:47:39
• Summary
• The UX strategy document
• UX strategy – the beginning of all maps
• The Kaizen-UX framework
• The three UX roles
• Agile beyond the buzzword
• Kaizen-UX manifesto
• The manager and the map
• Your opportunity
• Kaizen Mapping - UX Maps in Agile Product Management
• Summary
• Stakeholder maps
• Using ecosystem maps
• From hexagons to ecosystem maps
• Creating hexagon maps with Adobe Illustrator
• Hexagon mapping with Inkscape
• Creating hexagon maps
• How to map an ecosystem
• The ecosystem
• Shutter Swipe – where photographers and models meet
• Ecosystem Maps - A Holistic Overview
• Summary
• Evolving the 4D UX Map
• Using the 4D UX Map
• Drawing the 4D UX Map
• Ratings
• Mental model snippets
• The fourth dimension - severity of the problems
• The third dimension - importance
• The second dimension - events
• The first dimension - milestones
• The MAYA map
• Greater than the sum of all maps
• Sum of all maps
• The restaurant without tables
• The 4D UX Map - Putting It All Together
• Summary
• How to use the behavioral change map
• Drawing the behavioral change map
• Reversibility
• Ease
• Validation
• Elevation
• Limitation
• The LEVER framework
• Heuristic and systematic processing
• Automate repetition
• From external to internal cues
• The cue-routine-reward framework
• Credibility
• Is it possible to change behaviors?
• The Amazon miracle
• Behavioral Change Map - The Action Plan of Persuasion
• Summary
• Using the mental model map
• Finishing touches
• Supporting solutions
• Form mental spaces
• Group units into towers
• Find units
• Analyzing longitudinal research
• Mental model mapping
• Prompts: what to Log?
• Logging types - how to log?
• Longitudinal research
• How mental models work?
• Buying a car
• What's a mental model?
• Mental Model Map - A Diagram of the Perceived Reality
• Summary
• Put the solution map to action
• Step 5 - create actions to remove the obstacles
• Step 4 - identify obstacles
• Step 3 - solve the root issues
• Step 2 - form the issue trees
• Step 1 - put the issues on the map
• Five steps to create the solution map
• The solution map
• The research summary
• The behaviorist issue severity model
• The negatives: High Medium and Low
• Suggestions
• Positive tags
• Tag types
• Tag title and comment
• What to tag
• How to tag videos
• Tagging - the science of active watching
• Contiki adventure
• Solution Mapping Based on User Insights
• Summary
• Testing with WhatUsersDo.com
• The pilot test
• Test script for our smartphone buying journey
• Exit questions and exit surveys
• Privacy concerns
• Asking for opinions and expectations
• Writing tasks and questions
• The scenario
• Moderated versus unmoderated tests
• Private panel
• Pre-screener
• Target audience
• Devices
• Finding the right users
• 46 users walk into a lab
• How many test users?
• How to test Samsung UK?
• Rapid Iterative Testing and Evaluation (RITE)
• Why run both lab and remote testing
• Guerrilla testing
• Remote testing
• Lab testing
• Lab remote and guerrilla testing
• The amigos run user tests
• Test objectives
• Samsung's 2017 redesign
• Remote and Lab Tests for Map Creation
• Summary
• Running a WIW
• Why should you run a WIW?
• Wireflow Improvement Workshop (WIW)
• Creating the wireflow
• The after chat survey
• Creating symbols
• Beyond the first wireframe
• Wireframing with Balsamiq Mockups
• Hi-fi wireframes
• Lo-fi wireframes
• Low-fidelity versus high-fidelity wireframes
• Wireframes and color
• Wireframes
• The customer support chatbot
• Wireflows - Plan Your Product
• Summary
• Interactions
• Designing the user journey
• The finished task model
• Creating an evaluation diagram
• Evaluations
• Milestones of a task model
• The origin story
• Milestones (stages)
• Creating the task model in Adobe Illustrator
• Task models
• Creating a journey map with Smaply
• Creating persona documents with Smaply
• HAL 9000 will not use your app
• The primary persona
• Imagining the characters
• Identifying behavior likelihood
• Social media
• Surveys
• Existing user database and analytics
• Interviews
• Investigating (potential) users
• 3i: How to create personas
• Personas
• F2P FPS (an example from the gaming industry)
• Journey Map - Understand Your Users
• Summary
• Adding cards to your board
• Creating a new board
• Creating user story maps digitally
• The user story map on the wall
• Milestones (activities)
• Events (tasks)
• The narrative flow
• Confirmation
• The power of four amigos
• Conversation
• Card
• 3 Cs – the process to turn stories into reality
• Breaking down epics into good user stories
• Epics
• T for testable
• S for small
• E for estimable
• V for valuable
• N for negotiable
• I for independent
• INVEST - the characteristics of a good user story
• Kaizen-UX template
• Lean Startup
• Five Ws
• The Three Rs or the Connextra format
• User story templates
• How to create a user story
• The opportunity to scratch your own itch
• The grocery surplus webshop
• Tell the story of your passion
• Simplify
• Start with action
• The audience
• How to tell a story?
• Just tell the story
• Why should you create user story maps?
• User Story Map - Requirements by Collaboration and Sticky Notes
• Summary
• Cats of the digital age use a computer
• Drawing the diagram
• Pen and paper are all you need – but adding color makes the maps great
• Creating a backlog for a cat-sitter
• Visualizing - what the cat wants you to know
• How to jump-start mapping?
• Why did the requirements document fail?
• Getting started with User Experience Mapping
• How Will UX Mapping Change Your (Users) Life?
• Questions
• Piracy
• Errata
• Downloading the color images of this book
• Customer support
• Reader feedback
• Conventions
• Who this book is for
• What you need for this book
• What this book covers
• Preface
• Dedication
• Customer Feedback
• www.PacktPub.com
• About the Reviewer
• About the Author
• Credits
• Title Page
• coverpage

• coverpage
• Title Page
• Credits
• About the Author
• About the Reviewer
• www.PacktPub.com
• Customer Feedback
• Dedication
• Preface
• What this book covers
• What you need for this book
• Who this book is for
• Conventions
• Reader feedback
• Customer support
• Downloading the color images of this book
• Errata
• Piracy
• Questions
• How Will UX Mapping Change Your (Users) Life?
• Getting started with User Experience Mapping
• Why did the requirements document fail?
• How to jump-start mapping?
• Visualizing - what the cat wants you to know
• Creating a backlog for a cat-sitter
• Pen and paper are all you need – but adding color makes the maps great
• Drawing the diagram
• Cats of the digital age use a computer
• Summary
• User Story Map - Requirements by Collaboration and Sticky Notes
• Why should you create user story maps?
• Just tell the story
• How to tell a story?
• The audience
• Start with action
• Simplify
• Tell the story of your passion
• The grocery surplus webshop
• The opportunity to scratch your own itch
• How to create a user story
• User story templates
• The Three Rs or the Connextra format
• Five Ws
• Lean Startup
• Kaizen-UX template
• INVEST - the characteristics of a good user story
• I for independent
• N for negotiable
• V for valuable
• E for estimable
• S for small
• T for testable
• Epics
• Breaking down epics into good user stories
• 3 Cs – the process to turn stories into reality
• Card
• Conversation
• The power of four amigos
• Confirmation
• The narrative flow
• Events (tasks)
• Milestones (activities)
• The user story map on the wall
• Creating user story maps digitally
• Creating a new board
• Adding cards to your board
• Summary
• Journey Map - Understand Your Users
• F2P FPS (an example from the gaming industry)
• Personas
• 3i: How to create personas
• Investigating (potential) users
• Interviews
• Existing user database and analytics
• Surveys
• Social media
• Identifying behavior likelihood
• Imagining the characters
• The primary persona
• HAL 9000 will not use your app
• Creating persona documents with Smaply
• Creating a journey map with Smaply
• Task models
• Creating the task model in Adobe Illustrator
• Milestones (stages)
• The origin story
• Milestones of a task model
• Evaluations
• Creating an evaluation diagram
• The finished task model
• Designing the user journey
• Interactions
• Summary
• Wireflows - Plan Your Product
• The customer support chatbot
• Wireframes
• Wireframes and color
• Low-fidelity versus high-fidelity wireframes
• Lo-fi wireframes
• Hi-fi wireframes
• Wireframing with Balsamiq Mockups
• Beyond the first wireframe
• Creating symbols
• The after chat survey
• Creating the wireflow
• Wireflow Improvement Workshop (WIW)
• Why should you run a WIW?
• Running a WIW
• Summary
• Remote and Lab Tests for Map Creation
• Samsung's 2017 redesign
• Test objectives
• The amigos run user tests
• Lab remote and guerrilla testing
• Lab testing
• Remote testing
• Guerrilla testing
• Why run both lab and remote testing
• Rapid Iterative Testing and Evaluation (RITE)
• How to test Samsung UK?
• How many test users?
• 46 users walk into a lab
• Finding the right users
• Devices
• Target audience
• Pre-screener
• Private panel
• Moderated versus unmoderated tests
• The scenario
• Writing tasks and questions
• Asking for opinions and expectations
• Privacy concerns
• Exit questions and exit surveys
• Test script for our smartphone buying journey
• The pilot test
• Testing with WhatUsersDo.com
• Summary
• Solution Mapping Based on User Insights
• Contiki adventure
• Tagging - the science of active watching
• How to tag videos
• What to tag
• Tag title and comment
• Tag types
• Positive tags
• Suggestions
• The negatives: High Medium and Low
• The behaviorist issue severity model
• The research summary
• The solution map
• Five steps to create the solution map
• Step 1 - put the issues on the map
• Step 2 - form the issue trees
• Step 3 - solve the root issues
• Step 4 - identify obstacles
• Step 5 - create actions to remove the obstacles
• Put the solution map to action
• Summary
• Mental Model Map - A Diagram of the Perceived Reality
• What's a mental model?
• Buying a car
• How mental models work?
• Longitudinal research
• Logging types - how to log?
• Prompts: what to Log?
• Mental model mapping
• Analyzing longitudinal research
• Find units
• Group units into towers
• Form mental spaces
• Supporting solutions
• Finishing touches
• Using the mental model map
• Summary
• Behavioral Change Map - The Action Plan of Persuasion
• The Amazon miracle
• Is it possible to change behaviors?
• Credibility
• The cue-routine-reward framework
• From external to internal cues
• Automate repetition
• Heuristic and systematic processing
• The LEVER framework
• Limitation
• Elevation
• Validation
• Ease
• Reversibility
• Drawing the behavioral change map
• How to use the behavioral change map
• Summary
• The 4D UX Map - Putting It All Together
• The restaurant without tables
• Sum of all maps
• Greater than the sum of all maps
• The MAYA map
• The first dimension - milestones
• The second dimension - events
• The third dimension - importance
• The fourth dimension - severity of the problems
• Mental model snippets
• Ratings
• Drawing the 4D UX Map
• Using the 4D UX Map
• Evolving the 4D UX Map
• Summary
• Ecosystem Maps - A Holistic Overview
• Shutter Swipe – where photographers and models meet
• The ecosystem
• How to map an ecosystem
• Creating hexagon maps
• Hexagon mapping with Inkscape
• Creating hexagon maps with Adobe Illustrator
• From hexagons to ecosystem maps
• Using ecosystem maps
• Stakeholder maps
• Summary
• Kaizen Mapping - UX Maps in Agile Product Management
• Your opportunity
• The manager and the map
• Kaizen-UX manifesto
• Agile beyond the buzzword
• The three UX roles
• The Kaizen-UX framework
• UX strategy – the beginning of all maps
• The UX strategy document
• Summary
• References 更新時間：2021-07-09 20:47:39