- User Experience Mapping
- Peter W. Szabo
- 147字
- 2021-07-09 20:46:57
Five Ws
The most basic information-gathering and problem-solving questions are who?, when?, where?, what?, and why?.
As ______ [who? -> persona] ______ [when?] ______ [where?], I ______ [what? -> output] because ______ [why? -> outcome].
Our previous example would transform to this: As a shopper, during the process of finding additional items, in a dedicated view, I want to see the contents of my shopping cart, because I need to make decisions on adding further items.
This version is clearly more complex and trickier to write or discuss than the previous Three Rs. I would suggest avoiding this or any template that goes against the principle of simplicity. Two additional fields add marginal value to this template. Instead, if needed, the answers to when? and where? can be incorporated into the requirement part of the Three R template.
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