Getting started with User Experience Mapping

Now, let's talk about cats, and improving their lives. After all, cats always come first, when you need to improve someone's life. Later in this book, we will create maps for complex apps, websites and other digital projects, but in this introductory chapter, we will get started with a low-tech problem.

Imagine having a cat. You can imagine any other pet, but the example will be a bit different with longhorn or other cattle. You are planning an extended holiday with limited phone and no Internet access, and you need to leave your cat at home. (Not because of the lack of Internet access. Unlike UX designers, cats can survive prolonged periods of time without the Internet.) Fortunately, you have found a cat-sitter. Now, for the plot twist--although the cat-sitter has watched thousands of cat videos, she never had a cat.

You could tell her what to do. Chances are you would forget something obvious to you, but surprising for her. On top of that, you would have to rely on her memory and understanding.