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Pocket CIO：The Guide to Successful IT Asset Management
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Summary
ThisbookisintendedforCIOs,VPsandCTOsofmidtolarge-sizedenterprisesandorganizations.Ifyouaredealingwithchangessuchasmergers,acquisitions,divestitures,newproductsorservices,cybersecurity,mandatedregulations,expansion,andmuchmore,thisbookwillhelpyoutoo.
目錄(216章)
倒序
- 封面
- Title Page
- Copyright and Credits
- Pocket CIO – The Guide to Successful IT Asset Management
- Dedication
- Packt Upsell
- Why subscribe?
- PacktPub.com
- Contributors
- About the author
- Packt is searching for authors like you
- Preface
- A guide to saving money making money and staying in compliance
- Who this book is for
- What this book covers
- What you need for this book
- Download the color images
- Conventions used
- Get in touch
- Reviews
- ITAM – It's Not Just IT's Problem or Function
- Key benefits of ITAM
- What are we getting out of the IT investment?
- The challenge of IT
- Cost management
- The hidden cost of technology
- Software
- Hardware
- Critical downtime leads to lost revenue
- The distractions of technology
- Cost control mechanisms
- Why manage IT assets?
- How does ITAM help?
- Why finance executives need to pay attention
- What makes ITAM so important?
- Tips for a positive working relationship – on both sides
- Building the case for ITAM
- Leadership
- Leadership is not about luck
- Management No-Go on ITAM
- ITAM will but management isn't buying – points to demonstrate value of an ITAM program
- Get funded in a bad budget year
- Summary
- ITAM Strategy and Plan
- Are you ready for the evolution?
- Key initiatives that lay your foundation
- ITAM fundamentals
- Defining what ITAM is
- What ITAM isn't
- What ITAM is
- The ITAM lifecycle
- Phase one – requests and procurement
- Request management
- Procurement process
- Phase two – change management
- Process accessibility
- Record all changes in the CAR (ITAM repository)
- Policies and procedures
- Help Desk
- Data accuracy
- Quality assurance
- Phase three – asset disposition
- Planned obsolescence and asset retirement
- Definitions
- Summary
- The New Risk Management
- Policies processes and procedures
- Governing through policies processes and procedures
- Tracking and consequences
- Inaccuracies
- Data security
- Implementing a strict policy
- Tips for implementing your policies
- Don't let the process get you down
- Why do policies fail?
- Framework
- What separates policy process and procedure?
- Policy
- Process
- Heat map diagnostics – key process areas
- IT asset management function model
- Procedure
- Why separate policy process and procedure?
- 10 Issues to address before the documentation process
- Key documentation development process
- Phase one – planning
- Phase two – active development
- Phase three – implementation
- Phase four – monitoring and enforcement
- Summary
- What is SAM?
- Software license contracts money pit
- Successful Implementation of SAM programs
- The C-suite didn't buy it
- Reduced audit exposure and potential financial risk to the enterprise
- Reduced security risk from unauthorized software within the environment
- Minimized cyber security risk (SAM + IT Security)
- Improved budgeting process and financial controls
- Increased operational efficiency
- Alphabet Soup - ITIL ISO
- What is ITIL?
- What is ISO 19770?
- How Software Asset Management reduces risk and exposure
- Four steps for managing your software assets
- Step 1 - D is for Discover
- Reconcile your IT and Legal
- Step 2 - I is for inventory and C for central repository
- Step 3 - L is for lifecycle management: from procurement deployment and tracking to ongoing management
- Procurement
- Deployment and tracking
- Retirement versus redeployment
- Ongoing management
- Step 4 - L is for legal (or contract management)
- SAM quick tips that work
- Understanding Compliance Contracts License Types
- The relationship between software and contracts
- Contract hierarchy
- Software contracts and licensing types
- Term
- Subscription
- Enterprise License
- Unlimited Site License
- Freeware License
- Limited License
- Volume Licensing
- Shareware
- Nodelocked Licenses
- Simple Nodelocked Licenses
- Concurrent Nodelocked Licenses
- Use-Once Nodelocked Licenses
- Per-Server Licenses
- Network Licenses
- Concurrent Licenses
- Reservable Licenses
- Use-Once Licenses
- Per-Seat Licenses
- True Up
- Unlimited
- Unlimited-Capped
- Contract coverage
- How Does Transferability Affect Licenses?
- Upgrades
- Upgrade license purchase
- License purchase provides upgrade rights
- Contracts providing software product upgrades
- Contracts providing software product upgrades for unlimited use products
- Contract reconciliation and reporting
- Summary
- Understanding and Surviving Software License Compliance Audits
- Reducing impact
- Understanding the risks of non-compliance
- The audit response plan – steps to take when the gotcha letter arrives
- Why were you targeted for an audit?
- What's your level of non-compliance risk?
- A special look at the Vendor/Auditor License Compliance Review process
- Phase one – identification/investigation
- Phase two – internal notification
- Phase three – customer notification
- Phase four – audit
- Phase five – settlement
- Frequently asked questions
- Summary
- The proactive approach now
- ITAM Tools – What Should You Look For?
- Determining your current needs and future needs
- What to look for when selecting a tool?
- Asset management versus asset tracking
- An ideal asset management solution
- Asset management process considerations
- Common product/tool terminology
- Steps to consider while selecting an IT asset management tool for your business:
- ITAM is more than hardware and IT
- Strategic tactical and operational plagues
- The importance of metrics – how to measure ITAM success
- Measurements and metrics
- Actionable metrics
- Summary
- Increasing ITAM Program and Project Success Rates using Change Management
- Don't make ITAM the red-headed stepchild during change management
- Change management thinking and change management models
- The paradox principles
- Principle 1 – positive change requires significant stability
- Principle 2 – to build an ITAM enterprise focus on the individual
- Principle 3 – true empowerment requires forceful leadership
- Principle 4 – focus directly on culture indirectly
- Principle 5 – in order to build you must tear down
- A – awareness of the need for a change
- D – desire—willingness to engage in and support a change
- K – knowledge—how to implement the change
- A – ability—turning knowledge into action
- R – reinforcement factors needed to sustain a change
- Combining the two models into an ITAM change management matrix
- Assessing the case for change
- What is the purpose of an ITAM vision statement?
- Crafting a shared vision
- Executive stakeholders
- Stakeholder management
- Stakeholder analysis
- Mobilizing commitment – attitude charting
- Establishing a winning team
- Thoughts on stakeholder assessments
- Separate positive from negative resistance
- Levels of commitment will influence the communication plan and channels
- Making ITAM change last
- How do you measure success?
- Performance measures and balanced scorecards
- Summary
- Now What?
- Scenarios
- Assets newly discovered scenario
- Unplanned event and incident scenario
- Maintain a managed software list scenario
- Changing the pace
- Software VRA real outcomes
- Challenges or risks you should anticipate with regards to your program
- Summary 更新時間：2021-08-27 19:19:52
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