Who this book is for

This book targets the new Dynamics CRM 2011 system customizers, the system administrators, as well as the developers. Whether you are new to Dynamics CRM 2011, or a seasoned system customizer or developer, some of these recipes could provide you with additional ways of solving a specific requirement, or give you an alternate approach to more extensive customizations. For developers, these recipes are aimed at showing ways in which some of the plugins can potentially be replaced by light client-side scripts.

This book can also be of value to end users, power users, and business analysts designing a new system. It will provide details on what is necessary with regards to system customization in order to achieve a specific result.

You should be comfortable with generic functionality of Dynamics CRM 2011, or a previous version. While the first chapters introduce you to some of the basic concepts around customization, you should be aware of what the application does out of the box to understand why certain customizations are necessary.

In addition, this book also caters to web designers familiar with standard JavaScript and additional libraries such as jQuery. It presents how these skills can easily be transferred to customizing Dynamics CRM 2011.