Unit Seven Foreign Currency Exchange單元7外幣兌換

Procedure of Service服務流程

● Greet the guest.

● Introduce today's exchange rate to the guest.

● Ask the guest how much he wants to change and receive the money from the guest.

● See the passport of the guest.

● Fill in the exchange memo.

● Tell the guest about the amount of money of exchange.

● Give the money to the guest, and ask him to count.

● Give the receipt to the guest, and ask him to keep it wel.l

Points of Service Language 服務語言要點

1.Polite expressions禮貌用語

Here is 2,000 yuan.Please count it.

這是2,000元。請清點一下。

Please check it, and keep the memo.

請您查一下，保存好水單。

You're welcome.Glad to have served you.

沒什么。很高興為您服務。

2.Changing the foreign currency兌換外幣

We change foreign currencies according to today's exchange rate.

我們根據今天的牌價兌換外幣。

The exchange rate of US dollar to RMB is 1∶6.70.

美元兌換人民幣為1∶6.70。

How much would you like to change, sir？

先生您想兌換多少？

According to today's rate of exchange, every 100 US dollars in cash comes to 670 yuan RMB.

根據今天的兌換率，100美元兌換670元人民幣。

200 Euros is equal to 2,050 yuan RMB.

200歐元兌換2,050元人民幣。

The exchange rate of US dollars to RMB is 100∶680, that will give you 3,350 yuan RMB.

美元兌換人民幣的兌換率是100∶680，那就是說該給您3,350元人民幣。

500 US dollars.The exchange is 3,350 yuan RMB.

500美元。可兌換3,350元人民幣。

Please fill in your passport number, the total amount, your room number or per-manent address, and sign your name here as well.

請您仔細填寫護照號、兌換金額、房間號或永久性地址，并在這里簽字。

What denominations would you like？

How would you like your money？

您要什么面值的貨幣？

3.Drawing the guest's attention提醒客人注意

You can change the RMB left back into Euros at the Bank of China or at the Air-port Exchange Office, and there you are required to show the memo.

您可以在中國銀行或機場外幣兌換處將剩余的人民幣兌換成歐元，兌換時您還得出示這張兌換水單。

Here's your memo.Please hold onto it.You're required to show it at the Customs when you go back to your country.

這是您的水單，請妥善保存，當您回國時，在海關需要出示它。

4.Unable to change the foreign currency for the guest不能為客人兌換外幣

I'm afraid that you'd better go to change KRW in a specialized foreign exchange bank, for we can't change KRW.

恐怕您得到一家外匯專業銀行兌換韓元，因為我們酒店不能兌換韓元。

I'm afraid that we only offer one-way change in our hotel.

我們只能進行單向兌換。

But you can change the RMB left back into Euros at the Bank of China or at the Airport Exchange Office.

但是您可以到中國銀行或機場外幣兌換處將剩余的人民幣兌換成歐元。

We have a change limit of US between 9 p.m.to 8 a.m.

在晚上9點到早上8點之間，我們有……美元的兌換限制。

We hope you can understand.

希望您能諒解。

Service Conversation 13 Exchange US dollars into Chinese yuan

C:Cashier

G:Guest

C:Good morning.Is there anything I can do for you？

G:I want to change some foreign currency for souvenirs.

C:What kind of foreign currency would you like to change？

G:US dollars.

C:According to today's rate of exchange, every 100 US dollars in cash comes to 680 yuan.How much would you like to change, sir？

G:$400.Here you are.

C:The exchange is 2,720 yuan.May I see your passport？

G:Sure.Here you are.

C:Please fill in the exchange memo.Be careful to fill in your passport number, the total amount, your room number or permanent address, and sign your name here as well.

G:Here you are.Is that all right？

C:That's all right.Thanks.What denominations would you like？

G:Any kind will be OK.

C:Here is 2,720 yuan. Please count it. Here's your memo. Please hold onto it. You're required to show it at the Customs when you go back to your country.

G:No problem.By the way, how can I change my remaining RMB back into US dollars when I go back to my country？

C:You can change it back into US dollars in the specialized foreign exchange bank or the Airport Exchange Office, and you're required to show the memo there, too.

G:Thanks for your help.

C:You're welcome.Glad to have served you.

Practice Answer the questions according to the service conversation.

1.What does the guest want to change？

2.What is today's rate of exchange？

3.How much does the guest change？

Service Conversation 14 Changing at the Airport Exchange Office

C:Cashier

G:Guest

C:Good morning, sir.Can I help you？

G:Good morning, I'd like to change some KRW into Euros.

C:I'm afraid that you'd better go to change KRW in the Bank of China.We can't change KRW for you in our hotel.

G:Can I change my RMB left back into Euros in the hotel because I'll go back to my country at 2 this afternoon？

C:I'm very sorry, sir.

G:Why？

C:I'm afraid that we only offer one-way change in our hotel. But you can change your RMB left back into Euros at the Airport Exchange Office.

G:Good idea.Thanks a lot.Good bye.

C:Good bye.

Practice Answer the questions according to the service conversation.

1.What does the guest want to do？

2.Why does the guest want to change the RMB left back into Euros？

3.Why doesn't the cashier change the money for the guest？

Key Words and Expressions

foreign currency 外幣

souvenir（n.）紀念品，禮物

exchange memo 外匯兌換水單，水單

rate of exchange/rate of foreign exchange/foreign exchange rate 外匯兌換率

the Customs 海關

permanent address 永久性地址

the Airport Exchange Office 機場外幣兌換處

specialized foreign exchange bank 外匯專業銀行

change...into... 把……兌換成……

denomination（n.）票面金額

KRW（n.）韓元

Euro（n.）歐元

Points of Service Performance 服務演練要點

● Since the rate is changing every day, firstly you should explain today's exchange rate very clearly to the guest.

由于匯率每天都在變，所以首先你需要向客人清楚地介紹當天的匯率。

● If you can not exchange for the guest, you should explain the reason and give him your suggestion.

如果不能給客人兌換，你要向客人解釋原因并提出建議。

Performance for Service模擬演練

Task A

Performance in changing the currency according to the following card.

Task B

It's 9 p.m. A guest wants to change 2,000 US dollars into RMB. But there is a change limit of 500 US dollars between 9 p.m.to 8 a.m.You can't change for him.You will explain the reason and give him some suggestions.

Position Knowledge崗位知識

● The three sentences of the benediction that the clerks in the hotel often use：酒店工作人員常用的三句祝福語：

◆ We hope you will enjoy your stay in the hotel.

希望您會對我們的服務感到滿意/祝您入住愉快。

◆ We hope you are enjoying your stay in the hotel.

希望我們現在的服務讓您滿意。

◆ We hope you have enjoyed your stay in the hotel.

希望您對我們的服務滿意。

● 在書寫時把貨幣單位寫在金額之前，但在口頭表達時卻要先說金額，再說貨幣。例如，$50讀作fifty dollars（50美元）, ￡90讀作ninety pounds（90英鎊）。另外，有些國家和地區使用“$”這個符號代表當地貨幣，例如，HK $表示港元（中國香港）, A$表示澳大利亞元。

Exercises

Ⅰ.Topics for discussion.

1.What does the cashier begin with to exchange the foreign currency？

2.Why does the cashier ask the guest to keep the memo well？

3.What will you do if you can't change the foreign currency for the guest？

Ⅱ.Write out the Chinese names of the following currencies and then fill in their codes.

（JAN ￡ RMB S$ US$ ZN$ HK$ Can$ A$ EUR）

1.Australian dollar ______ ______

2.Canadian dollar ______ ______

3.Hongkong dollar ______ _____

4.New Zealand dollar ______ ______

5.Singapore dollar ______ ______

6.US dollar _______ _______

7.British pound ______ ______

8.Renminbi yuan ______ ______

9.Japanese yen ______ ______

10.Euro ______ ______

Ⅲ.Answer the questions.

1.What denominations would you like？

2.Can I change my RMB left back into Euros in the hotel？

3.How can I fill in the memo？

4.Why is the guest required to keep the memo well？

5.If a guest wants to change 2,600 US dollars into RMB, how much RMB can he get according to today's rate？

Ⅳ.Decide whether the following sentences are true or false.

1.There is no limit to the foreign currencies in the hotel.

2.The foreign exchange memo can help a guest exchange the Chinese currency back to the foreign currency before he leaves China.

3.A guest can exchange traveler's checks into US dollars in any hotel in China.

4.The cashier can't tell the exchange rate to the guest.

5.If the cashier can't exchange for the guest, he will explain the reason and give the guest some suggestions.

6.The cashier will shake hands with the guest before exchanging the foreign currency.

Ⅴ.Translate the following sentences into English.

1．先生，您想兌換多少？

2．我們根據今天的牌價兌換外幣。

3．美元兌換人民幣匯率為1∶6.70。

4.600美元可兌換人民幣4,080元。

5．希望您對我們的服務已經滿意。

6．根據今天的兌換率，100美元兌換680元人民幣。

7．順便問一下，我回國時怎樣將剩下的人民幣兌換成加拿大元？

8．這是您的水單，請妥善保存，當您回國時，在海關需要出示它。

9．查看客人護照時，你需要關注客人的姓名、國籍、護照號碼和有效期。

10．填寫兌換水單時，要求客人填寫護照號碼、兌換金額、房間號或永久性地址并簽名。