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Emotional Intelligence for IT Professionals
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ThisbookisforprofessionalsacrosstheITdomainwhoworkasdevelopers,administrators,architects,administratorssystemanalysts,andsoon,whowanttocreateabetterworkingenvironmentaroundthembyimprovingtheirownemotionalintelligence.Thisbookassumesthatyouareabeginnertoemotionalintelligenceandwillhelpyouunderstandthebasicconceptsbeforehelpingyouwithreallifescenarios.
目錄(226章)
倒序
- coverpage
- Title Page
- Copyright
- Emotional Intelligence for IT Professionals
- Credits
- About the Author
- Acknowledgment
- About the Reviewer
- www.Packtpub.com
- Why subscribe?
- Customer Feedback
- Preface
- What this book covers
- Who this book is for
- Reader feedback
- Customer support
- Downloading the color images of this book
- Errata
- Piracy
- Questions
- What is Emotional Intelligence?
- The importance of emotional intelligence for IT professionals
- What is emotional intelligence?
- Perceiving emotions
- Using emotions
- Understanding emotions
- Managing emotions
- The difference between emotions and feelings
- What are emotions?
- What are feelings?
- The five universal emotions plus calm
- States of anger
- Actions of anger
- Triggers of anger
- States of enjoyment
- Actions of enjoyment
- Triggers of enjoyment
- States of fear
- Actions of fear
- Triggers of fear
- States of sadness
- Actions of sadness
- Triggers of sadness
- States of disgust
- Actions of disgust
- Triggers of disgust
- Summary
- The Neuroscience Behind Emotional Intelligence
- The three functional brains
- The primitive brain
- The limbic system
- The cerebrum
- Emotions and the emotional brain
- Neuroscience behind decision making
- Neuroscience behind mindfulness
- Neuroscience behind gratitude
- Neuroscience behind empathy
- Summary
- Core Emotional Intelligence Skills IT Professionals Need
- Self-awareness
- What is self-awareness?
- The core skills of self-awareness
- Accurate self-awareness
- Accurate self-assessment
- Self-confidence
- Benefits of having high self-awareness
- Consequences of having low self-awareness
- Self-expression
- What is self-expression?
- Core skills of emotional self-expression
- Expressing positive emotions
- Expressing negative emotions
- Expressing emotions face to face
- Consequences of a bad self-expression
- Self-regulation
- What is self-regulation?
- Core skills of self-regulation
- Self-control
- Adaptability
- Achievement orientation
- Initiative
- Benefits of good self-regulation
- Consequences of lack of self-regulation
- Social awareness
- What is social awareness?
- Core skills of social awareness
- Empathy
- Awareness and acknowledgment
- Sensitivity
- Organizational awareness
- Service orientation
- Benefits of having great social awareness
- Consequences of lacking social awareness
- Social skills
- What are social skills?
- Core of social skills
- Ethical influence
- Emotional intelligence leadership
- Developing others
- Building bonds
- Change catalyst
- Conflict management
- Communication
- The benefits of having great social skills
- The consequences of having bad social skills
- Summary
- How to Build an Emotionally Intelligent IT Organization
- Does an organization have emotional intelligence?
- The three dimensions in which the organization operates
- The first dimension - the company
- Purpose
- Transparency
- Mission and vision
- Values
- Principles
- The second dimension - the team
- Strategies to enhance the office environment
- The third dimension - the service
- Strategies to enhance customer support
- Strategies to enhance your sales team
- Summary
- How to Be an Emotionally Intelligent IT Manager
- Know yourself and your people
- Emotional intelligence and the Myers-Briggs personality types
- The ENTJ personality type
- The ESTJ personality type
- The ISTJ personality type
- The INFJ personality type
- The INTP personality type
- Strategies to better manage extroverts and introverts
- Guidelines to better managing extroverts
- Guidelines to better managing introverts
- Summary
- How to Be an Emotionally Intelligent IT Leader
- What is the leadership of the future?
- The mindset of the emotionally intelligent leader of the future
- The six emotional intelligent leadership styles
- Commanding leadership style
- Visionary leadership style
- Affiliative leadership style
- Democratic leadership style
- Pace setting leadership style
- Coaching leadership style
- Do you know your type of leadership?
- The 3D leadership of the future
- Self (first dimension)
- Self-awareness
- Strategies to enhance accurate self-awareness
- Strategies to enhance accurate self-assessment
- Strategies to enhance confidence
- Self-management
- Strategies to enhance self-control
- Strategies to enhance trustworthiness
- Trust in virtual teams
- Strategies to enhance conscientiousness
- Strategies to enhance adaptability
- Strategies to enhance your achievement orientation
- Strategies to enhance initiative
- Others (second dimension)
- Social awareness
- Strategies to enhance empathy
- Strategies to enhance service orientation
- Strategies to enhance organizational awareness
- Strategies to enhance awareness and acknowledgement
- Service (third dimension)
- Social Skills
- Strategies to enhance ethical influence
- Strategies to enhance emotional intelligent leadership
- Strategies to enhance developing others
- Strategies to enhance building bonds
- Strategies to enhance change catalyst
- Strategies to enhance conflict management
- Strategies to enhance empathic communication
- Summary
- How to Hire Emotionally Intelligent IT Professionals
- Best practices to attract the best IT professional fit for a position
- Best hiring practices for IT
- Behavioral and situational interviewing
- Evaluation tests
- Trials
- Background evaluation
- The rules for a better interview outcome
- Preparing the interview
- Conducting the interview
- How to identify the right candidate
- Evaluating if the candidate has self-assessment
- ;Looking for affinity in the candidate
- ;Looking for the willingness and readiness of the candidate to come on board
- Mastering behavioral and situational interview questions
- Effective behavioral interview questions
- Effective situational interview questions
- Assessing emotional intelligence traits in candidates
- Assessing emotional intelligence in leadership candidates
- Sample questions - self-awareness
- Sample questions - self-management
- Sample questions - social-awareness
- Sample questions - relationship management
- How to look for leadership potential in a candidate
- Assessing emotionally intelligent management candidates
- Assessing emotionally intelligent sales people
- Assess emotional intelligent customer service candidates
- Summary
- Preventing Stressful Situations with Emotional Resilience
- What is emotional resilience?
- The five pillars of emotional resilience
- First pillar - stay calm cool and collected
- Keeping calm and cool with annoying co-workers
- Don't take things personally
- Handling a high workload without being overwhelmed
- Second pillar - control your emotions
- Be mindful during a conflict
- Self-calm your anger
- Managing your anxiety
- Third pillar - create positive emotions daily
- Fourth pillar - develop self-compassion
- Fifth pillar - be grateful and forgive
- Forgive
- A special word to prevent burnout
- The main causes of burnout
- The red flags of burnout
- How to prevent burnout
- Build or expand your social network
- Changing your life's outlook
- Have a healthy lifestyle
- Summary
- Bibliography 更新時間：2021-07-08 10:44:40
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