What is Emotional Intelligence?

In this chapter, we will learn what emotional intelligence is according to Salovey and Mayor's model of emotional intelligence. Why is this intelligence is so important in our personal and professional lives? Why is it important to know the difference between emotions and feelings and what are the five universal emotions? What triggers them, what actions do they enable, and how should we describe the intensity of the basic emotion? Therefore, we will cover:

• The importance of emotional intelligence for IT professionals
• Salovey and Mayor's emotional intelligence model
• The difference between emotions and feelings
• The five universal emotions