Oracle CX Cloud Suite
OracleCXCloudoffersfeaturesandcapabilitiesthathelpcompaniesexcelatsales,customermanagement,andmuchmore.Thisbookisadetailedguidetoimplementingcloudsolutionsandhelpingadministratorsofalllevelsthoroughlyunderstandtheplatform.OracleCXCloudSuitebeginswithanintroductiontohigh-levelOraclearchitectureandexamineswhatCXoffersoverCRM.You’llexplorethedifferentcloud-basedtoolsformarketing,sales,andcustomerservices,amongothers.Thebookthendelvesintodeploymentbycoveringbasicsettings,settingupusers,andprovisioning.You’llseehowtointegratetheCXsuitetoworktogethertointeractwiththeenvironmentandconnectwithlegacysystems,socialconnectors,andinternetservices.ThebookconcludeswithausecasedemonstratinghowtheentireOracleCXSuiteissetup,andalsocovershowtoleverageOracleICSandOracleCXCloudforhybriddeployment.Byendofthebook,youwillhavelearnedabouttheworkingoftheOracleCXCloudSuiteandhowtoorchestrateuserexperienceacrossallproductsseamlessly.
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