Application architecture

Every ServiceNow instance has a suite of out-of-the-box applications such as Incident Management, Problem Management, Configuration Management, and Knowledge Management. These applications make use of different features of the ServiceNow platform such as the UI, access control, tables, workflows, client and server side scripting, and so on. This means, an application, as illustrated in the following screenshot, consists of many different records and files, which are referred to as application artifacts: