Application Scopes

So far we have learned the basics of the ServiceNow platform, user interface, user administration, and databases. Now we will understand the architecture of applications in the ServiceNow platform.

When developing applications on the ServiceNow platform, developers need to take special care of the application scope they are working on. Applications help administrators and developers to combine different modules and features to deliver a relevant set of functionality. For example, an application meant to manage sales may offer features related to managing leads, prospects, and customers. An application scope can restrict access to resources of an application. ServiceNow allows administrators the simple means to create and manage applications.

In this chapter, we will learn how to create new applications. We will also learn about the relationship between applications and scopes. Furthermore, we will learn how we can use applications to associate relevant information and access data from different applications.

This chapter will cover the following topics:

• Application architecture
• Creating a new application
• Creating an empty table in new application scopes
• Accessing information in different scopes