About the Reviewer

Manoj Jain is a technical architect and has over 10 years of IT experience. He has immense knowledge of ITSM processes and platforms, such as ServiceNow and BMC Remedy.

He is certified in ITIL V3 Foundation and ServiceNow System Administrator. He has conducted over 50 training in past 7 years in ITIL, BMC Remedy and ServiceNow for clients such as GE, Cognizant, CSS Corp, and Persistent.

During his career, he has consulted more than 100 clients to implement better ITSM solutions using ServiceNow and BMC Remedy. He is currently focused on helping companies create better custom applications on cloud platforms such as ServiceNow.