About the Author

Sagar Gupta is the chief software architect and founder of Eworks Services Pvt. Ltd., central India's first ISO 27001-certified firm.

He leads a team of 50+ ServiceNow, BMC Remedy, AEM, Cloud, and BigData experts. He started his career building custom enterprise and service management applications in 2003 and has been working on the ServiceNow platform since the past 7 years. He has in-depth knowledge of the platform ranging from ITSM and ITOM to GRC, Security Operations, HR, Field Service, and IT Business Management.

Over the past several years, he has consulted numerous companies and conducted over 200 training sessions for Fortune 500 organizations such as GE, Dell, NetApp, IBM, Cognizant, Sapient, HCL, and EMC2.

He is also the lead engineer in the SnowEditor project and currently devotes most of his time helping companies improve their IT service delivery, modernize ITSM, automate processes, and build cloud-native applications on ServiceNow.