Navigating through applications

The Application Navigator on the left of the user interface lists all applications menu and modules. An application menu is a set of related modules grouped together as a section, which can be expanded on click, and is denoted by an application label. Once expanded, it lists all modules (navigation links) available under it.

One of the most important aspects of the ServiceNow Application is that it can comprise of one or more modules of different types. Modules types are also referred to as navigation link types.

The administrator can easily customize the order and label of all Applications and Modules, as shown in the following screenshot:

Even though we will be covering Modules in upcoming chapters, to completely understand different types of user interfaces available, we must go through some key types of modules available in ServiceNow.

In the preceding image, Self-Service, Guided Setup, Service Desk, Incident, Problem, and Change (marked in red) are all Application menus. The Incident application menu section is expanded and navigation links under it, including Create New, Assigned to me, Open, Open - Unassigned, Resolved, All, Overview, and Critical Incidents Map (marked in green), are visible and these navigation links are called Modules.