Technical limitations

CRM is a monolithic system, and the purchase of your CRM will enable you to cover some parts of your customer-relationship strategy, but not all, and not in a good manner.

Integrating CRM with other applications and systems is not an easy task, and there are many caveats to consider and compromises to be made.

Time to market (TTM) can be long, which makes it costly. Usually, any change in CRM triggers changes in a myriad of other systems.