If you are an ACT! end-user who wants to learn about the existing reports and Dashboards available in ACT! 2009, 2010 and 2011, then this book is for you. If you are an ACT! administrator who wants to make changes to ACT!'s Dashboard and reporting features, you will also find this book helpful. No prior ACT! knowledge is necessarily required; however you'll find it helpful to have a good working knowledge of how to add data into ACT!, or to work with an ACT! database that has already been populated with data.