Basic understanding 基礎知識

General office skills may include answering phone, faxing, basic computer skills, as well as customer service skills. Effective communication concerning these skills at workplace is extremely important to smooth and efficient business operation. Workplace communication is mainly of two types: verbal communication (such as meetings, phone calls, speech, one to one feedbacks etc.), and non verbal communication (such as written, E-mails, etc. ). Communication at workplace should be clear, concise and specific. In addition, there should be effective use of body language at workplace. Good communication skills will help to establish a better working relationship. Poor workplace communication skills will have negative effects on business relationships and may result in decreased productivity.

一般辦公技能可能包括接聽電話、傳真、基本的計算機技能，以及客戶服務技巧。與在工作場所有效地溝通有關的這些技能對于順暢、高效的商業運作是非常重要的。工作場所的交流主要有兩種類型：言語交流（如會議、電話、講話、一對一反饋等）和非語言的交流（如書寫、電子郵件等）。在工作場所的交流應該清晰、簡潔和具體。此外，應在工作場所有效地使用肢體語言。良好的溝通技巧將有助于建立更好的工作關系。工作場所溝通能力差的將對業務關系產生負面的影響，可能會導致生產力下降。