Chapter 1 Business Letter Writing

Learning Focus

All the transactions depend on exchange of information. In modern international business, information is of dominant significance, and its exchange can be made in various methods either in speaking or in writing. As written forms can secure complete understanding between the parties involved, they stand as a permanent record of each transaction. There are many types of written communication, including letters, memos, reports, telegrams, telexes, etc. Business letters are the principle means used by firms or companies to keep in touch with their customers. They are sent to ask for or to convey information, to make or accept an offer, to deal with matters concerning negation of business and so on. Foreign trade personnel should not only understand but also be good at business letters.