目錄(142章)
倒序
- 封面
- 版權信息
- Credits
- Disclaimer
- About the Author
- Acknowledgments
- About the Reviewers
- www.PacktPub.com
- Customer Feedback
- Preface
- What this book covers
- What you need for this book
- Who this book is for
- Conventions
- Reader feedback
- Customer support
- Downloading the color images of this book
- Errata
- Piracy
- Questions
- Introduction to IT Operations Management in ServiceNow
- ServiceNow IT Operations Management overview
- Understanding ServiceNow IT Operations Management components
- Dependency views
- Cloud management
- How clouds are provisioned
- Discovery
- Credentials
- MID Server
- Orchestration
- Service mapping
- How service mapping works
- Event management
- Event management workflow
- Summary
- MID Server Essentials
- MID Server architecture
- MID Server communications
- MID Server use case in an orchestration workflow
- MID Server prerequisites
- MID Server configuration and setup
- Creating a MID Server role
- Creating an MID Server user
- MID Server installation
- MID Server manual installation procedures
- Configuring the MID Server services
- MID Server automated installation steps
- MID Server validation
- Understanding related links
- Important MID Server connection parameters
- Setting IP ranges for MID Server
- MID Server capabilities
- MID Server clustering
- Summary
- Configuration Management Using ServiceNow Discovery
- What is ServiceNow discovery?
- Discovery capabilities
- Prerequisites
- Required ServiceNow applications/plugins
- Role requirements
- License requirement
- Configuring discovery the easy way
- Activating the plugin
- Discovery credentials setup
- Discovery schedule
- Discovery configuration console
- Discovery phases
- Scanning or port scanning phase
- Classifying
- Identification
- Probes and sensors
- Probes
- Configuring probes
- Steps to configure or modify probes:
- Port probe
- About sensors
- About ECC queue
- Discovery pattern designer
- Summary
- Creating and Managing Dependency Views
- What are dependency views?
- Prerequisites for dependency views
- Tables in dependency views
- Properties in dependency views
- Dependency views map indicators
- Creating a new map indicator
- How to view dependency views
- How to save or load dependency map views
- How to filter a view of a dependency view map
- Summary
- Cloud Management
- Understanding cloud management applications
- Exploring integration with different cloud providers
- Users and roles creation
- Cloud operations portal
- Configuring Amazon AWS cloud
- Adding the AWS account to the ServiceNow instance
- How to create and customize an image permission
- Discover and view AWS resources
- Integrating the service catalogs with cloud provisioning
- Summary
- Automation Using ServiceNow Orchestration
- What is Orchestration?
- Orchestration prerequisites
- Orchestration capabilities
- Understanding ServiceNow Orchestration architecture
- Orchestration workflow
- Exploring different Orchestration applications: Orchestration and PowerShell probes
- Activating the plugin from a developer instance
- Active directory Orchestration
- Creating a service catalog using Orchestration workflow
- Summary
- Exploring Service Mapping
- Service mapping architecture
- Operating systems supported by service mapping
- Applications supported by service mapping
- What is a business service?
- Activating the service mapping plugin
- How to use service maps
- MID Server setup
- Service mapping credentials
- Business service population
- Customizing service mapping
- Service mapping traffic based discovery
- Identifying and fixing issues with service maps
- Summary
- Monitoring Using Event Management
- Event management overview
- ServiceNow event management architecture
- Setting and configuring event management
- MID Server setup and configuration
- Event sources and properties setup
- Connector definition configuration
- Configuring a connector instance
- Event mapping rules and filters
- Exploring alert rules threshold rules and event transform rules
- Creating event field mappings
- Alert correlation rules
- Alert remediation
- Event management dashboard and overview
- Setting up the event management application with guided setup
- Summary 更新時間：2021-07-02 23:50:21
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