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Voicebot and Chatbot Design
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Weareenteringtheageofconversationalinterfaces,wherewewillinteractwithAIbotsusingchatandvoice.Buthowdowecreateagoodconversation?Howdowedesignandbuildvoicebotsandchatbotsthatcancarrysuccessfulconversationsinintherealworld?Inthisbook,RachelBatishintroducesustotheworldofconversationalapplications,botsandAI.You’lldiscoverhow-withlittletechnicalknowledge-youcanbuildsuccessfulandmeaningfulconversationalUIs.You’llfinddetailedguidanceonhowtobuildanddeploybotsontheleadingconversationalplatforms,includingAmazonAlexa,GoogleHome,andFacebookMessenger.You’llthenlearnkeydesignaspectsforbuildingconversationalUIsthatwillreallysucceedandshineinfrontofhumans.You’lldiscoverhowyourAIbotscanbecomepartofameaningfulconversationwithhumans,usingtechniquessuchaspersonashaping,andtoneanalysis.Forsuccessfulbotsintherealworld,you’llexploreimportantuse-casesandexampleswherehumansinteractwithbots.Withexamplesacrossfinance,travel,ande-commerce,you’llseehowyoucancreatesuccessfulconversationalUIsinanysector.ExpandyourhorizonsfurtherasRachelshareswithyouherinsightsintocutting-edgevoicebotandchatbottechnologies,andhowthefuturemightunfold.Joininrightnowandstartbuildingsuccessful,highimpactbots!
目錄(158章)
倒序
- 封面
- Voicebot and Chatbot Design
- Why subscribe?
- Packt.com
- Contributors
- About the author
- About the reviewers
- Packt is Searching for Authors Like You
- Preface
- Who this book is for
- What this book covers
- To get the most out of this book
- Download the color images
- Conventions used
- Get in touch
- Reviews
- Chapter 1. Conversational UI is our Future
- What is conversational UI?
- The evolution of conversational UI
- Textual interface
- Graphical user interface (GUI)
- Conversational UI
- Voice-enabled conversational UI
- The stack of conversational UI
- Voice recognition technology
- NLU
- Dictionaries/samples
- Context
- Business logic/dynamic data
- Challenges and gaps in conversational UI
- NLU is an AI-hard problem
- Accuracy level
- From GUI to CUI and VUI
- Chatbots
- Voicebots
- Non-implicit contextual conversation
- Security and privacy
- Summary
- References
- Chapter 2. How Not to Build Your Next Chat and Voicebots
- Why are we building a conversational UI?
- Chats and chatbots
- Voicebots IVAs and voice-enabled interaction
- What your bot shouldn't be
- Define your use cases – not too little and not too much
- Don't just build and forget
- Summary
- References
- Chapter 3. Building a Killer Conversational App
- Find the direct path to initial success
- Think like a search engine not a command line
- Give your bot a "personality " but don't pretend it's a human
- Chatbot examples
- Voicebot examples
- Build an omni-channel solution – find your tool
- Stay up-to-date with the trends
- Summary
- References and additional reading
- Chapter 4. Designing for Amazon Alexa and Google Home
- Amazon Echo? Alexa? Google Home? Actions? What does it all mean?!
- Amazon Echo
- Echo Dot
- Echo Show
- Who or what is Alexa?
- Google Home
- Google Home Mini
- Google Home Max
- Just a few words on Apple's HomePod
- Developing skills and actions
- Voice recognition
- Utterances
- Natural language understanding (NLU)
- Intent
- Fulfilment
- Response
- Slots/entities
- Developing skills on Amazon Alexa
- Developing actions for Google Home
- Summary
- References
- Chapter 5. Designing a Facebook Messenger Chatbot
- The FB Messenger stack
- Building a FB Messenger bot using Wit.ai
- Challenges and consequences of the FB Messenger bot
- Other tools to develop FB Messenger bots
- Summary
- References
- Chapter 6. Contextual Design – Can We Make a Bot Feel More Human?
- Contextual conversations or contextual design?
- Building contextual conversations: humans versus bots
- How can a bot be better than a web search or human interaction?
- Conversational structure
- The bot as an intelligent assistant
- The case of robo-advisors and how they impact the bot industry
- Text and toning
- Emotional intelligence versus AI-based emotional intelligence
- Positive responses
- False-positive responses
- Negative responses
- Trolling
- Summary
- References:
- Chapter 7. Building Personalities – Your Bot Can Be a Better Human
- Personification of computers
- Building personas
- Who can build it?
- What's your bot's job description?
- Who are your bot's clients?
- Building your bot's personality
- Gender
- Look and feel
- Voice and style
- Small talk = big success
- Building multiple personas
- Methodologies for building your bot's personas
- Summary
- References
- Chapter 8. A View into Vertical-Specific Bots – Financial Institutions
- Can a banking bot become a travel bot?
- Financial institutions – use cases implementation and examples
- Why?
- Where?
- What?
- Financial institution chatbots
- UI and UX best practices
- Financial institution voice-enabled conversational bots
- Summary
- References
- Chapter 9. Travel and E-Commerce Bots – Use Cases and Implementation
- Travel and E-Commerce challenges
- Can you compete with something that is already successful?
- How do chatbots and voicebots manage data presentation?
- Defining a new data discovery model
- Use cases and recommendations
- Travel
- E-Commerce
- Summary
- References
- Chapter 10. Conversational Design Project – A Step-By-Step Guide
- Defining the stakeholders
- Defining the goals
- Who does our bot address?
- Where and how – choosing devices
- Our conversational application's persona
- Functionality and use cases
- Development and testing
- Deployment maintenance and analytics
- Summary
- Chapter 11. Summary
- Conversational interfaces – how did it all start and where do we stand today?
- Why do we even need conversational solutions? What do they bring to the table?
- How to build great conversational applications
- Development: technical and non-technical expertise
- Vertical-specific or a mega bot?
- Summary
- Other Book You May Enjoy
- Leave a review - let other readers know what you think
- Index 更新時間:2021-08-13 15:30:47
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