What this book covers

Chapter 1, Call Routing, Dial Plan, and E.164, will expose you to call routing with an emphasis around local route groups and E.164. You will learn how to implement least cost routing, Tail End Hop Off, and various call routing technologies available.

Chapter 2, Call Admission Control, focuses on call admission control features, the components that make them up, as well as how to reroute calls when enough bandwidth is not available.

Chapter 3, Media Resources and Music On Hold, focuses on the multimedia aspects of the platform; you'll learn how to set up Music on Hold and upload custom audio files. You'll also learn how to configure media-related devices and their functions such as Media Termination Points and Transcoders.

Chapter 4, Tracing and Troubleshooting Tools, will expose you to some of the most common tools used to debug and troubleshoot issues on the platform, including the Real-Time Monitoring Tool.

Chapter 5, Device and Unified Mobility, focuses specifically on mobility for devices and end users. You'll learn to configure single number reach, two state dialing, and how to configure mobility-related features.

Chapter 6, User Management, will teach you how to manage end-user permissions, roles and user groups, and how they might apply to end users and administrators alike. You'll learn about LDAP integration and authentication as well as how and when to apply filters.

Chapter 7, User Features, focuses on commonly requested and demanded features for users, including Meet-Me conferencing, directed call park, as well as user niceties such as custom ringtones and backgrounds.

Chapter 8, Advanced Features, explains advanced features of Unified Communications Manager, specifically focusing around extension mobility, call recording, and monitoring along with the introduction of geolocations and logical partition.

Chapter 9, Securing Unified Communications, provides common configuration information for securing a Unified Communications Manager cluster. It also includes configuration for phones and conference resources over SRTP.

Chapter 10, Serviceability, Upgrades, and Disaster Recovery, aims to cover configuration of alarms and tracing, along with configuration of the three versions of SNMP. It also covers the backup and restore process for the Unified Communications Manager publisher.

Chapter 11, Bulk Administration Tool, introduces the Bulk Administration Tool. We will learn to generate CSV files with and without the bat.xls spreadsheet, as well as cover the fields required for some of the most common items that are bulk provisioned including devices, user device profiles, analog gateways, and mobility users.