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Salesforce CRM: The Definitive Admin Handbook Second Edition

Copyright ? 2013 Packt Publishing

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Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the author, nor Packt Publishing, and its dealers and distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book.

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First published: October 2011

Second edition: July 2013

Production Reference: 1170713

Published by Packt Publishing Ltd.

Livery Place

35 Livery Street

Birmingham B3 2PB, UK.

ISBN 978-1-78217-052-5

www.packtpub.com

Cover Image by Suresh Mogre (<suresh.mogre.99@gmail.com>)