Shannon Fritz is an Infrastructure Architect and regional leader in Remote Connectivity solutions, including DirectAccess, Remote Desktop Services, and supporting technologies such as Hyper-V and Active Directory. Shannon is the Datacenter and Azure Team Lead for Concurrency's Infrastructure Practice, a systems integrator who is solely focused on Microsoft solutions.

Richard Hicks (MCP, MCSE, MCTS, and MCITP Enterprise Administrator) is a network and information security expert specializing in Microsoft technologies. As a four-time Microsoft Most Valuable Professional (MVP), he has traveled around the world speaking to network engineers, security administrators, and IT professionals about Microsoft edge security and remote access solutions. Richard has nearly two decades of experience working in large scale corporate computing environments, and has designed and deployed perimeter defense and secure remote access solutions for some of the largest companies in the world. He blogs extensively about Microsoft edge security and remote access solutions, and is a contributing author at popular sites such as WindowSecurity.com, ISAserver.org, and the Petri IT Knowledgebase. In addition, he is a Pluralsight author and has served as the technical reviewer on several Windows server and network security books. Richard is the Director of Sales Engineering for Iron Networks, a Microsoft OEM partner developing secure remote access, network virtualization, and converged cloud infrastructure solutions. He's an avid fan of Major League Baseball and in particular the Los Angeles Angels (of Anaheim!), and also enjoys craft beer and single malt Scotch whisky. Born and raised in beautiful, sunny Southern California, he still resides there with Anne, the love of his life and wife of 27 years, along with their four children. You can keep up with Richard by visiting http://www.richardhicks.com/.