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Acknowledging triggers

In this recipe we will see how to acknowledge triggers when they happen. Why do you need to know? To save others the frustration of looking into a problem that has already been resolved by you.

Getting ready

To be able to acknowledge some triggers, you need a complete functional Zabbix installation. To acknowledge some trigger, you need a failure on one of the triggers. If no trigger is in alarm then you could try for example, to increase the CPU load or stop the service from the Zabbix client.

How to do it...

When we go in Zabbix to our web interface, we have a list with the last 20 issues. As you can see, we have multiple columns with one being the Last change.

  1. This column is the date and time when the item had its last status change. The next column Age will tell us how long the problem is already there.
  2. The Ack column will allow us to acknowledge the problem. This way we can work in an organized way with multiple people in Zabbix:
    How to do it...
  3. When we click on the Ack button, we are able to type some information in the message box. This can be a small text explaining what has been done to fix the problem:
    How to do it...

    Tip

    Acknowledgment status can also be used when defining an action operation. For example, we can send a text message to the direct manager if a technician hasn't acknowledged the problem for a certain amount of time.

How it works...

So how does it work? Based on our items that we have created and the triggers that were set on those items, an event will be generated in Zabbix. Those events are used to create actions but those events can also be acknowledged to notify other users that we have fixed the problem or that we are busy with the problem. This we can write down in our message box.

Acknowledgments can be done from the front page from the 20 Last item box or we can go in the Zabbix menu to Monitoring | Events and acknowledge the status of our item.

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