The reported issue

While starting our new role at a new company, we have been assigned to answer phone calls for the company's Network Operations Center (NOC). In this role, we will focus on resolving issues within the company's environment and are expected to do so very quickly. For our first issue, we have received a phone call; on the other end of this phone call is a business user who has an issue. All of a sudden, our blog is showing an installation page and not our posts!

Now that we have a reported issue, let's start working through the troubleshooting process.