Summary

The ServiceNow platform has several more exotic features. This chapter explored some that help you create more complex applications faster.

ServiceNow Studio provides a place to add and edit your application. It collects application files and displays them in an organized manner to help you find what you need. It also provides a really useful code search feature, which will start to become useful over the next few chapters.

Applications can protect themselves by choosing whether data can be read or manipulated from outside their tables as well as choosing the level of cooperation between two apps being developed at the same time. The scope of an app provides a unique identifier, preventing two applications from being named the same.

Delegated Development lets you give other people control over the parts of the application that you choose, without giving them full system administrative rights.

Hierarchical tables provide the magic of inheritance. They allow the Guest table to take advantage of all the functionality provided by the out-of-the-box User table, reducing development time and improving maintenance.

Reference fields are incredibly powerful: create and delete records on the fly, as needed, to speed data entry and improve data quality. In addition, many-to-many tables and lists provide a great way to link multiple items together.

The next chapter will start adding some control. By adding logic to the ServiceNow platform, we go beyond just storing data, and instead start to manage it.