Chapter 12. Accelerating DevOps – ChatOps is the New Cool

In a relationship, communication is the most important thing – Anonymous.

Communication is cited as the most important aspect in any relationship and in the success of any initiatives. Success of IT projects depends on the robust communication process. With emergence of social media, chats have become a well-accepted means of communication when it comes to approaching an IT help desk, resolving tickets, and so on.

In the context of the increased use of DevOps, communication becomes even more important as DevOps covers the entire life cycle from software development to IT operations. In this chapter, we will discuss ChatOps, that has emerged as one of the most efficient tools in effectively implementing DevOps.