Trends - crowdsourced testing

While a managed service model provided by an expert QA vendor ranks the highest in importance (49 %), the use of a crowdsourced solution model for quick test capacity is used by 47 % of the respondents. This puts crowdsourcing ahead of the captive Testing Center of Excellence (TCOE) factory (45 %), The Hybrid TCOE factory model (45 %), and a TCOE in an offshore location (42 %). This is as per the World Quality Report, 2016-17.

As cited in the latest World Quality Report, crowdsourcing offers quick, on-demand testing capabilities. Service providers are designing operating models using the hybrid TCOE (combining service provider staff in both managed service models and crowdsourced testers). This hybrid model has helped address the need for both a flexible and managed service operating model.