Chapter 1. State of Digital Transformation – What Has Changed in the Last Four Years (2013-16)?

The year 2015 was the first time significant trends in digital transformation were spotted in the World Quality Report (WQR). The upward trend continued in 2016 with the growing adoption of digital. In this chapter, we have will discuss the specific changes we witnessed in the last 4 years in QA transformation. Some of the trends I have observed are discussed further on.