Approvals

When designing approvals in ServiceNow workflows, we have the option to select user approval or group approval. Over the past years working on ServiceNow, I've realized that it is always better to use group approvals as much as possible since it allows us to add or remove members from a group without any development and changes to the workflow. Even if this group only contains one person, it's still a preferred method. You can also create custom groups for approving any process. In any real-world scenario, it is always recommended to consider all different Approval groups and define them in the system and assign an appropriate role before going live with your application.