Form UIs

ServiceNow offers many different form UI elements , such as choice (drop-down), simple text, numeric, price, date, reference field, journal field, and so on, which can be used in forms and catalog pages. Different form UI types can be used to create one form. For example, the New record form of the Incident application, as shown in the following screenshot, can comprise text fields, reference fields, form buttons, header context menus, drop downs, form sections, list fields, and journal fields. Some of these fields can be marked as mandatory:

Some sections of the form are accessible via a tabbed interface as shown here:

• Fields marked with * are mandatory fields.
• Reference Fields refer to a record in a separate table. It can also refer to a record in the same table. Example: In the previous screenshot, the Assigned to and Caller fields refer to records in the users table, whereas the Assignment group field refers to a record in the user groups table.
• Form Sections are used to remove the clutter from the page and arrange fields into meaningful tabs or sections.

We will be covering how to create different form fields and customize form layout in later chapters.