The support

Different support channels exist for Neo4j's different editions:

• The Community Edition offers community support. This means that
  you are welcome to ask questions and seek support on the public forums (Google Group, Stack Overflow, Twitter, and other channels). However, note the following points:
  • The responses will always need to be publicized (cannot be private)
  • The responses will not be guaranteed or timed
  • Neo Technology does sponsor a significant team of top-notch engineers
    to help the community users, but at the end of the day, this formula does have its limitations
• The Enterprise Edition offers a professional grade support team that is available 24/7, follows the sun, and has different prioritization levels with guaranteed response times. At the time of writing this, Neo Technology also offers direct access to its engineers that write the product so that customers can literally get firsthand information and help from the people that built Neo4j themselves.

The support program for Neo4j is typically something that is most needed at the beginning of the process (as this is when the development teams the have most questions about the new technology that they are using), but it is often only sought at the end of a development cycle.