Chatbots

Chatbots have been around for a long time, since the days of internet relay chat (IRC), the popular chat room. Back then, chatbots were used by the chatroom owner to send commands to kick users out, ban users, promote products, provide news news updates, and add more chat room members. However, now, with NLP, chatbots are more than just text-based and are becoming very popular with companies for promoting their products and providing support for them and frequently asked questions (FAQs).

The following screenshot shows a chatbot by Patrón on Twitter:

Converting existing text-based chat into voice-enabled chat is simple because text-based chats are designed to answer the user's questions. In Chapter 2, Building an FAQs Chatbot, the chatbot will be used to demonstrate the basic functionalities of the NLP platform, and you will learn how to create a chatbot's VUIs. The chat you will create in Chapter 2, Building an FAQs Chatbot, can be used on mobile through Google Assistant or integrated into an existing mobile application.