Verbal confirmation

It is important to let the user know that you have understood their question during the conversation. In the following conversation, note how MyApp responds with Let's see and Here you go before giving the answers to my questions to let me know that MyApp understood my questions:

Me: What time is it?
MyApp: Let's see. It is 3:14 PM.
Me: Do I have any appointment?
MyApp: Here you go. You have one at 5:00 PM.

How about when you are about to process business critical functions, such as ordering candy online? In the following conversation, I begin by ordering candy. Then, MyApp confirms my order by asking whether or not I really want to place an order. Upon saying Yes, MyApp lets me know that my order has been placed. This kind of confirmation reassures the user that their intent has been processed by the system. However, there is a downside to using this kind of confirmation because, if overused, the conversation can become repetitive and annoying to the user. In order to avoid this, we provide a confirmation response based on confidence. Confidence is used in ML in such a way that for every voice that is recognized, the matching algorithm gives a confidence level of how accurate the match is. In the case of the following example, MyApp has a confidence level of 90% that what I asked is about buying 10 candy in order to skip the question that asks whether I really want to buy the candy, and simply responds with a confirmation that my order has been placed. If the confidence level is below the threshold of 90%, MyApp can ask the confirmation question about whether I want to buy 10 candies and request further confirmation:

Me: I would like to order 10 M&M candies.
MyApp: Would you like to buy 10 M&M for $10?
Me: Yes
MyApp: Order has been processed.