Preface

Chatbots are becoming more and more common in everyday life, with Alexa currently being in 16% of households and over 100,000 Facebook chatbots. Chatbots provide a way to interact with technology that is a lot more natural for people, through conversation.

In this book, we'll learn how to build our own voice and text-based chatbots using Amazon Alexa and Lex. These platforms allow us to use very powerful technology to understand what the users are saying. We also learn about the design process when creating a chatbot and how we can provide a great experience for our users.