What this chapter will cover

During the course of this chapter, I will cover the following areas and lay the groundwork for the hands-on chapters that are to follow. However, what would all the hands-on exercises be worth if you can't apply them to your own business? That's why I have taken a dual approach to cover this. I will introduce a toolbox that will help you identify the main areas of your business, which may benefit from an integrated system. Then, a case study is used to explain the new features with an example.