What this book covers

Chapter 1 introduces some important telephony concepts to establish some necessary background information and an overview of sipX Enterprise Communications Server (sipXecs), its features, and its functionality.

Chapter 2 covers data collection about the existing systems, equipment selection, and the planning for phone system programming.

Chapter 3 covers steps involved in completing the cabling requirements, network infrastructure requirements, and installing sipXecs. In this chapter we learn to install the base PBX operating system and software. We also learn some important testing steps for verifying DNS and DHCP functionalities.

Chapter 4 covers creating and managing user accounts, managing the extension pool, utilizing user groups, and importing users. We also explore how to use phantom users for voicemail-only mailboxes and for some advanced call routing needs.

Chapter 5 covers the typical day-to-day functions that a communications systems manager needs to perform. The reader gets a good basic knowledge of adding users and phones to the system in this chapter.

Chapter 6 covers adding managed and unmanaged gateways, setting up the Session Border Controller, and working with Dial Plans.

Chapter 7 covers the configuration of sipXces server features. sipXecs has several server-side features that provide additional functionality. These functionalities are not otherwise available in the phones themselves. Many of the basic features will be covered in this chapter while some of the more advanced features will be described in Chapter 9.

Chapter 8 covers all of the information needed as an administrator to help the users acclimatize to their new communications system.

Chapter 9 explores the built-in conference services provided by sipXecs and then explores some more advanced sipXecs call routing features. It also covers some call routing tricks that will find use with the sipXecs installation.

Chapter 10 covers the configuration of ACD services. It also covers how to enable and monitor their operation.

Chapter 11 explores various system maintenance tasks and steps that can be taken to keep the phone system secure.

A glossary is also included at the end of the book. This appendix includes all the important words and terms used throughout the book.