About the Reviewer

Justin Thomas Zimmer has worked in the contact center technology field for over 10 years. During this time, he has performed extensive software and computer telephony integrations using both PSTN and IP telephony. His current projects include system designs utilizing open source soft switches over more traditional proprietary hardware-based telephony, and the integration of these technologies into market-specific CRM products.

As the Technical Partner of Unicore Technologies out of Phoenix, AZ, Justin is developing hosted contact center solutions for the low-end market. Unicore's solutions present contact centers with low startup costs in a turbulent economy, and allow those centers to scale their business while maintaining a consistent and familiar user interface.

He has worked on countless software user manuals and instructional guides for both internal and customer usage. He has reviewed the book, FreePBX published by Packt Publishing.

He has also worked on The Hopewell Blogs—a science fiction adventure novel that will be released chapter by chapter online and available in print once the final chapter has been released.